Shipping Policy

All orders are shipped from Richmond, Canada using Canada Post.

Order Processing Time

All orders are processed and shipped within 1 to 3 business days, excluding weekends and holidays, after receiving your order confirmation email.

You will receive another notification once your order has shipped.

Please note that processing time is separate from shipping time.

Shipping Destinations

We currently ship to:

• Canada

• United States

At this time, we do not ship to other international destinations.

Canada Shipping

We offer the following Canada Post shipping options within Canada:

Canada Post Economy Lettermail — Untracked

This is our most affordable shipping option for small charm orders.

Economy Lettermail is shipped in slim protective packaging and does not include tracking or delivery confirmation.

Estimated delivery time: approximately 3 to 10 business days, depending on the destination.

Canada Post Tracked Shipping

Tracked shipping is available at checkout for customers who would like tracking.

Tracked orders may be shipped in a parcel or gift box packaging, depending on the order and selected shipping option.

Estimated delivery time and shipping cost will be shown at checkout.

Free Canada Economy Shipping

We offer free Canada Economy shipping on eligible orders over $60 CAD.

Free shipping applies to Economy Lettermail only unless otherwise stated.

United States Shipping

We ship U.S. orders using Canada Post.

Available U.S. shipping options and rates will be calculated and displayed at checkout.

U.S. orders may be shipped using Canada Post Small Packet USA, Tracked Packet USA, or another Canada Post service depending on the selected option.

Please note that U.S. Economy shipping may not include full tracking. If you would like tracking, please choose a tracked shipping option at checkout.

Estimated delivery times are shown at checkout and may vary depending on customs processing and destination.

Customs, Duties, and Taxes

Lucky Theory is not responsible for customs duties, import taxes, tariffs, processing fees, or other charges applied to your order.

Any customs, duties, taxes, tariffs, or import-related fees are the responsibility of the customer unless they are collected at checkout.

Shipping fees, customs duties, taxes, tariffs, and import-related fees are non-refundable.

Lost, Stolen, or Delayed Packages

We are not responsible for shipping delays caused by Canada Post, customs processing, weather, incorrect addresses, or other circumstances outside of our control.

For tracked orders, if your tracking shows that your package was delivered but you have not received it, please contact Canada Post directly to file a claim. You may also contact us at luckytheory.shop@gmail.com, and we will do our best to help.

For untracked Economy Lettermail orders, tracking updates and delivery confirmation are not available. If your untracked order has not arrived after a reasonable delivery period, please contact us at luckytheory.shop@gmail.com and we will review the situation case by case.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for ensuring that the shipping address entered at checkout is correct and complete.

If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping.

If an order is lost due to an incorrect or incomplete address, we may not be able to offer a refund or replacement.

Returned Packages

If a package is returned to us for any reason, we will contact you to arrange reshipping.

Additional shipping fees may apply.

Original shipping fees are non-refundable unless the return is due to our mistake.