Questions & Answers

Orders are usually processed within 24 hours (Mon–Fri). Available delivery services and estimated transit times are shown at checkout.

We'll email tracking details once your order has been dispatched.

Free standard shipping applies at these order values: Canada $60 CAD · U.S. $100 CAD · International $90 CAD.

Orders below the threshold will see the available shipping rate at checkout.

We ship to Canada, the United States, and selected international destinations. Available services and rates are shown at checkout.

Yes. You'll receive a shipping confirmation email with a tracking link as soon as your order is dispatched. Tracking updates in real time once the carrier scans the package.

If you haven't received a tracking email within 2 business days, check your spam folder or contact us.

Every Lucky Theory order ships in a slim gift-ready box.

Lucky Theory charms use a 316L stainless steel base with an 18k gold-tone or silver-tone finish. Enamel and cubic zirconia details vary by design.

See each product page for its exact specifications.

Our current product specifications list the pieces as nickel-free and hypoallergenic. If you have a known metal allergy, contact us before ordering for the details of a specific piece.

Finish longevity depends on wear and care. Avoid prolonged contact with chlorine, saltwater, perfume, bleach, and other harsh chemicals.

Enamel variants have coloured enamel fill applied to the charm's recess. The colour is vivid and opaque. The feel is tactile — smooth but solid.

Crystal variants are set with cubic zirconia stones in a pavé arrangement. They catch the light and sparkle. The look is dressier and more minimal.

Neither is "better" — it's purely a matter of which aesthetic feels more you.

Most charms measure approximately 17–22mm at their widest point. They're designed to sit comfortably between your collarbone and sternum on a standard necklace length — noticeable but not oversized.

Each product page lists the exact dimensions in the details section.

Yes — our charms all use a standard lobster clasp fitting that's compatible with any chain. You can slide multiple charms onto a single chain, or wear one charm on each of several chains layered together.

Most people find 2–3 charms on a single chain to be the sweet spot before it starts to feel crowded.

The pieces are designed for daily wear and are water-safe. After contact with saltwater or chlorinated water, rinse with fresh water and dry thoroughly. Avoid prolonged exposure to harsh chemicals.

Wipe gently with a soft, dry cloth after wearing. For a deeper clean, use a lightly dampened cloth with no soap and dry immediately. Don't use jewellery cleaning solutions, ultrasonic cleaners, or abrasive cloths — these can damage the plating and enamel.

For crystal variants, a dry soft cloth is all you need to keep the stones sparkling.

Store in the bag that comes with your order, in a dry place away from direct sunlight. Avoid storing charms loose together — contact between metal pieces will cause scratching over time.

If you're storing multiple charms, keep them in individual bags or pouches.

• Perfume or hairspray applied directly to the charm (spray first, dress after)
• Lotions, sunscreen, or oils in contact with the plating
• Chlorinated pools, hot tubs, or saltwater for extended periods
• Harsh cleaning products or hand sanitisers
• Storing in a humid bathroom environment

Eligible unused and unworn items may be returned within 14 days of delivery. Conditions and exclusions apply.

Email luckytheory.shop@gmail.com with your order number to begin a return.

That shouldn't happen — but if it does, we'll make it right immediately. Email us at luckytheory.shop@gmail.com with a photo of the damage and your order number. We'll send a replacement at no cost and organise a return label for the damaged item.

Please contact us within 7 days of delivery for damaged items.

Yes. If you'd like a different variant (for example, swapping Bloom Gold for Lumina Silver), we treat it as a return and new order. Return the original unworn item, and we'll refund you once received so you can place a new order for the style you want.

Email us to coordinate — we'll do our best to hold stock for you during the process.

Gift returns are subject to the same 14-day eligibility requirements. Contact us with the order details and we'll confirm the available refund or exchange options.