Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at luckytheory.shop@gmail.com with your order number and the reason for your return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luckytheory.shop@gmail.com.

Return Shipping

For returns due to change of mind, ordering the wrong item, or similar reasons, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is due to our mistake, such as sending the wrong item or a defective item.

We recommend using a tracked return shipping method. We are not responsible for returns lost in transit.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please email luckytheory.shop@gmail.com with your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.

Depending on the situation, we may offer a replacement, store credit, or refund.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Custom or personalized items

  • Sale or clearance items

  • Gift cards

  • Items that have been used, worn, damaged, or altered after delivery

Please contact us if you have questions or concerns about your specific item.

Exchanges

We do not offer direct exchanges at this time.

The fastest way to get a different item is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Untracked Shipping

Canada Post Economy Lettermail is an untracked shipping option. This option does not include tracking updates or delivery confirmation.

If your untracked order has not arrived after a reasonable delivery period, please contact us at luckytheory.shop@gmail.com and we will review the situation case by case.

Incorrect or Incomplete Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping. If an order is lost due to an incorrect or incomplete address, we may not be able to offer a refund or replacement.

U.S. Orders, Duties, and Customs

For orders shipped to the United States, customers are responsible for any applicable customs duties, taxes, import fees, or processing fees unless they are collected at checkout.

Shipping fees, customs duties, taxes, and import-related fees are non-refundable.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at luckytheory.shop@gmail.com.